Shipping Policy

General Overview

This Shipping Policy governs all order processing, shipment handling, and global delivery services for all products available on our official website, including stainless steel cookware series, ceramic non-stick cookware, ordinary non-stick aluminum cookware, cast iron cookware, baking utensils, Disney co-branded kitchenware, and supporting kitchen tools. This policy applies to all global customers and international orders without regional distinction. We strive to provide stable, transparent, and cost-free global shipping services to ensure a reliable and consistent delivery experience for every user worldwide.
All shipping-related services are standardized for global regions with unified processing rules and delivery cycles. There is no separate regional policy or expedited shipping option available. We commit to standardized order processing and logistics management to deliver high-quality shopping and delivery experiences for all customers.

Order Processing & Handling Time

All confirmed and paid orders will enter our official processing queue immediately after payment verification. Our standard order processing and shipment preparation time is 1 to 3 working days. During this period, our team will complete product inspection, quality checking, packaging, accessory collation, and outbound logistics arrangement to ensure all products are intact, well-packaged, and compliant with international shipping standards before dispatch.
Orders are processed in the sequence they are received. No shipment priority or expedited processing service is provided for any order. Customers can check the real-time order status via the official website. Once the order is dispatched, the logistics information will be updated synchronously for customer inquiry and tracking.

Global Delivery Timeframe

We adopt a unified global delivery cycle for all international regions. The standard delivery time for all orders worldwide is 6 to 12 working days. This timeframe covers the entire logistics process, including international transportation, customs clearance procedures, regional transit, and local final delivery. All customers, regardless of their country or region, follow the same unified delivery cycle standard.
Please note that the delivery timeframe is an estimated standard cycle. Minor delays may occur due to objective factors including customs inspection procedures, regional logistics peak seasons, weather conditions, and uncontrollable external circumstances. We will actively track and follow up on all delayed orders to ensure the packages are delivered as soon as possible.

Free Shipping Service

We provide permanent free shipping for all products and all global orders. There are no shipping fees, handling fees, logistics surcharges, or hidden charges of any kind. No minimum order quantity or order amount is required to qualify for free shipping. Every order placed on our official website automatically enjoys the full free shipping benefit.
This unified free shipping policy applies to all product categories in our store, covering stainless steel pots, various non-stick cookware, cast iron cookware, baking tools, Disney co-branded kitchenware, and matching kitchen accessories. We are committed to bringing cost-effective and transparent shopping benefits to every global customer.

Shipping Coverage & Restrictions

Our shipping services cover global regions supported by our logistics system. All applicable international regions follow the same processing time and delivery cycle as stipulated in this policy. We do not provide targeted regional shipping adjustments, nor do we support customized expedited shipping, express delivery, or scheduled delivery services.
Customers shall ensure the accuracy and completeness of the shipping address, contact information, and recipient details when placing orders. We will not be responsible for delivery failures, package return losses, or logistics delays caused by incorrect or incomplete customer address information.

Order Shipping Status & Tracking

After the order is shipped successfully, customers can track the latest logistics and transportation status through the order page on our official website. We will update the logistics progress in a timely manner to help users grasp the delivery dynamics in real time. If the order is stuck in transit, delayed for a long time, or has abnormal logistics status, customers can contact our customer service team for assistance and inquiry.

Shipping Related After-Sales Rules

All shipping services are closely linked to our unified after-sales system. The 60-day return period and 5-10 working days refund rules are applicable to all shipped orders. If the package is lost, severely damaged in transit, or the received product is inconsistent with the order due to logistics reasons, customers can apply for after-sales verification and processing in accordance with our Customer Service Policy and Refund Policy.

Policy Updates

We reserve the right to update and optimize this Shipping Policy in accordance with business upgrades, logistics system adjustments, and international service standard changes. The latest policy content published on our official website shall prevail. Continued use of our website and services indicates that you fully understand and agree to all terms of this Shipping Policy.

Contact Us

If you have any questions about order processing, shipping cycle, logistics tracking, free shipping rules, or other shipping-related issues, please reach out to our team via the Contact Us page on our official website. Our professional customer service team will provide you with timely and accurate support.

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